Dunes Beach Home Rentals Policy Information
Below, you will find a list of FAQ (Frequently Asked Questions)
Simply click on the question you would like to find the answer to. If you don’t see an answer to your specific question, Click Here to contact us.
Thanks to this website, it couldn’t be simpler. Pick several choices that will suit your group’s needs or make a list of your important criteria like dates, location, and number of bedrooms. Then give us a call and discuss the possibilities. We will note your selection, answer all your vacation questions, and process your reservation. Dunes Beach Home Rentals has a computerized on-line reservation system to give you efficient service. If you reserve more than 6 weeks in advance, we will email a deposit request letter to you. Otherwise, full payment is due upon making the reservation.
This is a computer-generated form with your name and address, the unit name, the unit description, the dates you have reserved and a breakdown of charges and deposits due. Your deposit payment must be in our office by the due date, or we will have to reluctantly cancel your reservation.
When we receive your deposit, it is posted to our computer, deposited into our rental trust account and a reservation confirmation is mailed or e-mailed to your home…all within 48 hours or less.
Always check your vacation dates as printed on your confirmation against your calendar to be sure you are arriving on the day/week you want. This avoids an awkward situation at check-in.
A reservation deposit is equal to half of the total rent. The deposit will be due in our office on or before the third day after your reservation is called in. You do not have to wait to receive our deposit request before sending in your deposit check.
The final payment is due 30 days prior to your arrival date. If you reserve six or less weeks in advance, one full, final payment will be payable when the reservation is made. A personal check is acceptable as a form of payment. We will send you a reminder for your final payment and an arrival confirmation of final payment received.
A personal check, American Express, Mastercard, or Visa is accepted. There is a $35 fee for any check returned due to insufficient funds.
Departure housekeeping is required and is included in all rates.
If you are one of the fortunate families planning to stay two weeks or longer, weekly housekeeping is included. Please call to schedule this for a Friday or a Monday.
Your reservation deposit will include a $130 Administrative fee. This covers guest services and administrative costs. It also includes coverage for any REPORTED, ACCIDENTAL damage up to $1,000. This does not negate your responsibilities as a tenant, and only covers REPORTED, ACCIDENTAL damage. You are still responsible to do the following:
Leave the unit ready for housekeeping personnel. This requires that you: strip the beds of linens and replace the spreads as you found them on arrival; wash your dishes and cookware; empty dishwasher; leave all furnishings in place, including porch and patio; remove all trash, and make sure all windows and doors are closed and locked.
Do not damage the unit or its contents during your stay.
Do not bring pets.
Check out on time.
If you are staying in Litchfield by the Sea, your reservation will include a resort fee from Litchfield by the Sea community HOA. The cost of this Resort Fee will be $15 per day plus tax with a maximum fee of $210 plus tax.
Your final payment will include taxes. As of this writing, taxes total 10 percent. Any and all governmental taxes imposed prior to occupancy will be added to the total balance due to be paid by the tenant. These taxes are collected on all rents of 90 days or less. A 6 percent tax is also due on any linen rental orders.
Our policies and procedures are included in your check-in packet. Please do not smoke cigarettes, cigars or pipes in units listed with “No Smoking.”
Our policies and procedures are included in your check-in packet.
Please do not smoke cigarettes, cigars or pipes in units listed with “No Smoking.”
Houses advertised with heated pools can be heated for an extra non-refundable fee of $575 per week plus 6 percent tax. Larger pools will be $625 per week plus tax. Pools can be heated during the following time periods: April 13-May 24 and August 31-October 25 of each year. Please note that pool heaters will not operate if the air temperature surrounding the heat pump drops below 50 degrees Fahrenheit.
Dunes Beach Home Rentals’ rental office, 13236 Ocean Highway, is 200 yards north of the traffic light at Litchfield on the ocean side of Highway 17. We are one door south of Hertz We have a large brick sign and a white fence on the highway.
Nine to five, Monday through Saturday. If you have not arrived by closing time, see instructions posted on our office door. We have a 24 hour emergency line with someone on call to handle your needs.
Nine to five, Monday through Saturday. If you have not arrived by closing time, see instructions posted on our office door. We have a 24 hour emergency line with someone on call to handle your needs.
10 a.m. SHARP. You have to vacate the unit, leave it locked, and return keys to our office.
10 a.m. SHARP. You have to vacate the unit, leave it locked, and return keys to our office.
Yes. No advance reservations will be made for less than one week in season (June, July, and August). Nightly rentals, however, can be arranged on some properties on a last-minute basis by calling our office on Tuesday before the weekend you plan to come to the beach. Please, three-night minimum.
A reservation change is treated like a new reservation, requiring a separate advance payment. Your payment on the original reservation will be refunded to you if the property is re-rented, and the new payment is received. We strongly recommend that you are sure of your plans before you make any payments, because the payments are at risk if your plans change. Travel insurance can help reduce some, but not all, of your risk. Read on.
In case of cancellation, there is no refund, unless the same unit is re-rented, confirmed and paid in full, for the same number of days as your original reservation. If we re-rent the unit for less money for part of the time you reserved, the shortage in rent we receive from the new guest will come from your deposit. Your balance, less a $100 handling fee, will be returned to you.
Cancellations and transfers must be confirmed in writing or fax. Travel insurance is included in your first deposit figure. It is optional but recommended.
Guests bear the risk of mandatory evacuations, ordered by the Governor. Travel Insurance, mentioned in the paragraph above, is your only protection for lost rents.
Travel Insurance charges are automatically added to your advance rent payment. If you do not want to buy this coverage, you may delete the charge by indicating “No” and signing the Deposit Request Form that must be returned with your deposit. Some, not all, other cancellation situations are covered by the insurance also. We strongly recommend it simply for the mandatory evacuation coverage.
If you have any questions whatsoever about cancellation insurance, before purchasing or after purchasing, you should call Red Sky directly 1-866-889-7409.
To view more information regarding Trip Preserver from Red Sky Travel Insurance visit https://trippreserver.com/sun-trip-preserver.
Absolutely not. These are quiet, family beaches. If you reserve a unit for a house party and we discover it when you check-in, you are not allowed to occupy the unit. Your payments will not be refunded. If we discover a house party in a home, the house party is forced to leave with no refund of rent. A house party may be, but is not limited to, any group made up predominately of young people 25 or under. If you have any questions whatsoever about whether your group may be considered a house party, ask your reservationist for a clear understanding. Failure to do so could result in great disappointment during your vacation and loss of deposit and rent.
If you reserve a rental property during either the last two weeks of May or the first two weeks in June, you will receive a special form asking for names and ages of every person in your group. This form is not designed to get overly personal with you or to offend you in any way unless your group is a house party. This form is designed to ensure quiet, adult, and family groups that they will not have their vacations spoiled by noisy, rowdy groups of under-aged party people.
Absolutely no pets of any kind are allowed in or on the property of any of our properties. No exceptions will be made unless noted as a “dog friendly” property. Any violation of this policy will result in immediate eviction with no refund. If you will be vacationing at one of our dog friendly properties, a $200 per pet additional charge will be added to your reservation. You may bring up to 2 dogs which cannot exceed 40 pounds. Any dog damage including additional cleaning or pest extermination will result in additional charges. Please note the county leash law is in effect and enforced. You are required to clean up after your dog. Violators can be fined up to $200 or given 30 days in jail. Don’t risk termination of your occupancy.
Want an alternative to leaving that special family member at home? Check out Pawleys Pawville, a luxury dog boarding resort right here in Pawleys Island. Owners can check-out their dog for the day, enjoy the family on the beach, then return him to Pawleys Pawville for the night.
Linens are not provided in some houses (see property descriptions) or in Litchfield Retreat Condos. Linens are provided in condos and villas at Litchfield by the Sea and Inlet Point. In the properties where linens are provided, the beds are made prior to guest arrival, and the bath towels, hand towels, face cloths, bath mats, and dishcloths are also provided. Beach towels are not provided.
In properties where linens are not provided, you may bring your own linens and towels or rent them from our office. The prices listed below are the “one-time” charges for your reservation period. These linens will be delivered to the property. Reservations for linens must be made at least one week before the date of occupancy.
Arrange for the following items that may be needed during your stay: salt, pepper, sugar, paper towel, toilet paper, soap, dish, and laundry detergent, and cleaning supplies. These items are not provided by the owner or the rental agent. Rollaway beds, full-size cribs, porta cribs, and high chairs can be rented through local vendors. Please reserve in advance. The supply is limited.
Click Here for a Checklist of Things to Bring on Your Vacation
We are happy to receive mail and messages for you. Please be sure to tell the folks at home or at the office the name and phone number of the rental unit you have reserved. Mail sent in care of Dunes Beach Home Rentals can be picked up at our office. A fax machine is also available in our office. Our fax number is 843-237-9312. toilet paper, soap, dish, and laundry detergent, and cleaning supplies. These items are not provided by the owner or the rental agent. Rollaway beds, full-size cribs, porta cribs, and high chairs can be rented through local vendors. Please reserve in advance. The supply is limited.